Refund Policy
1. Refund Eligibility
We understand that situations may arise where you may need to request a refund. To be eligible for a refund, the following conditions must be met:
- Order Error: You have received an incorrect order that was our mistake.
2. Refund Process
If you meet the eligibility criteria mentioned above, please follow these steps to initiate the refund process:
- Contact Us: Please contact us within 3 days of receiving your order to report the issue and request a refund.
- Provide Information: To process your refund, we may ask for the following information:
- Order / Receipt number.
- Description and clear photos of the issue or damage.
- Review and Approval: Our team will review your request and assess whether it meets our refund criteria.
- Refund or Replacement: Depending on the nature of the issue and your preference, we will either issue a refund for the item or arrange for a replacement.
- Note: Customer is liable to receive the balance left after the design fee and other applicable fees have been deducted.
3. Non-Refundable Items
Please note that the following items are non-refundable:
- Customized Products: Items that have been customized or personalized according to your specifications are non-refundable unless they contain errors on our part.
4. Contact Us
If you have any questions or concerns about our refund policy or need assistance with a refund request, please feel free to contact us.
By engaging with our services, you acknowledge that you have thoroughly read, comprehended, and consented to these terms. PC&I retains the right to amend or update these terms as deemed necessary, and we encourage you to periodically review them. Thank you for entrusting PC&I with your stationery requirements. We eagerly anticipate the opportunity to serve you and contribute to the enhancement of your special occasions.
Thank you for choosing PC&I for your stationery needs. We strive to provide quality products and ensure your satisfaction with every order.
Other Policies:
Shipping Policy
Refund Policy
Data Privacy Policy
Terms and Conditions
